We offer free shipping and returns within the continental US. For international orders, the customer is responsible for all import duties, customs dues, value added tax and any other taxes payable according to the laws of the country into which the order is received. Timeslippers.com denies all legal responsibility for a customer’s unpaid taxes and duties.For more info on returns, see the returns section below.
If you would like to exchange your product for a new one, it's best to submit the product you want to send back as a full return and reorder the product you would like to receive. This avoids having to wait while we process the items you send back, and avoids inventory discrepancies as well.
Didn't work out? No problem. Return your items within 30 days in the same condition they were shipped, and we'll give you a refund. Simple as that. PLEASE NOTE that the order must be returned within the continental US and product must be in unused condition to be eligible for a refund. We recommend trying the product for fit on a clean surface in order to maintain a clean outsole.
You can submit your refund request here: TIME SLIPPERS RETURNS. Enter the email address you used to purchase the order. You will then receive an email that will walk you through the process and generate a label for you to print at home. It's very easy.