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FAQ
Shipping
How will my order ship?
Shipping carriers change depending on the location. It is very possible that USPS will deliver your order, but not a guarantee. If you have a PO box or any known shipping difficulty please reach out to us before you place your order - info@timeslippers.com
What is your shipping policy?
We offer one rate ground shipping for the continental U.S. For international orders, the customer is responsible for all import duties, customs dues, value added tax and any other taxes payable according to the laws of the country into which the order is received. Timeslippers.com denies all legal responsibility for a customer’s unpaid taxes and duties. For more info on returns, see the returns section below.
When will my order ship?
Orders placed before 12pm Mon - Fri typically ship the same day. Orders placed after 12pm will ship the following business day. Please be aware of notices for shipping changes around the holidays.
When will my order arrive?
Typical standard shipping times are as follows for the United States:
East coast - 1 to 3 days
Mid-West - 3 to 5 Days
West Coast - 5 to 7 days
International shipping can vary quite a lot, but typical delivery is 7 to 14 days
Sizing
How do TIME Slippers fit?
TIME Slippers run true to size. If you are in between sizes or sometimes wear a larger size in other brands that we don't carry, we recommend you size up. See specifics on product page for more detail.
I need a women's size larger than 9.5 what should I do?
We've had many women order men's sizes and get a great fit. You can make the following substitutions:
- Men's size 8 is a women's size 10
- Men's size 9 is a women's size 11
- Men's size 10 is a women's size 12
I'm in between sizes, which size should I choose?
Please choose the larger size.
Do not size up or down more than a half-size.
Do you have whole sizes for women?
The elastic laces, straps and general flexibility of TIME slippers allow the uppers to form to your feet. For this reason we only carry half-sizes in women's slippers.
Do you have half-sizes for men?
The elastic laces, straps, and general flexibility of TIME slippers allow the uppers to form to your feet. For this reason we only carry whole-sizes in men's slippers.
What size socks do I need?
Women:
Size 5.5 to 7.5 - SMALL
Size 8.5 to 9.5 - MEDIUM
Men:
Size 7 to 9 - MEDIUM
Size 10 to 13 - LARGE
Inventory Availability
You are sold out of my size. What should I do?
We are constantly adding inventory. You can receive alerts by subscribing to our inventory updates here: https://www.timeslippers.com/pages/time-slippers-subscribe
Exchanges
I would like to exchange my TIME Slippers for another pair.
You can start an exchange here: TIME SLIPPERS EXCHANGES
Returns
What is TIME Slippers return policy?
Please review our full return and refund policy here: https://www.timeslippers.com/pages/refund-policy
Can I return an item that was purchased on sale?
At this time we do not offer returns or exchanges for items that are listed on sale. If you are unsure if an item is on sale, please contact us before purchasing at info@timeslippers.com
How do I create a return?
You can submit your refund request here: TIME SLIPPERS RETURNS. Enter the email address you used to purchase the order. You will then receive an email that will walk you through the process and generate a label for you to print at home. It's very easy.
I can't find my order when I enter my email on the returns page
Make sure you are using the same email address that you used to place your order.
I received TIME Slippers as a gift, but I would like to make a return or exchange
Please visit our return system here: TIME SLIPPERS RETURNS
How long does it take to process a refund?
Returned items must be inspected for damages before refunds are processed. This can take up to three weeks. We apologize for any inconvenience this may cause.
Accessibility
I'm having an accessibility issue
We are committed to making our website accessible to as many people as possible and are always looking to improve this aspect of our business. If you have any problems with accessibility, please let us know by reaching out to us at info@timeslippers.com. We will do everything in our power to help create an experience of our brand that works for you.
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