We offer free shipping and returns within the continental US. For international orders, the customer is responsible for all import duties, customs dues, value added tax and any other taxes payable according to the laws of the country into which the order is received. Timeslippers.com denies all legal responsibility for a customer’s unpaid taxes and duties. For more info on returns, see the returns section below.

Typical standard shipping times are as follows for the United States:

East coast - 1 to 3 days

Mid-West - 3 to 5 Days

West Coast - 5 to 7 days

International shipping can vary quite a lot, but typical delivery is 7 to 14 days

Sizing can differ from product to product. For specific info, check the sizing section on the product in which you are interested.

Your slippers should feel slightly tight at first. The elastic laces and general flexibility of TIME slippers allow the uppers to form to your feet.  After about two weeks of use, the uppers will relax and mold to your foot for a perfect fit. 

If you are in between sizes choose the bigger size for Summer Slippers and the smaller size for Classic Winter Slippers.

Do not go up or down more than a half-size away from your normal size

We've had many women order men's sizes and get a great fit. You can make the following substitutions:

• Men's size 8 is a women's size 10
• Men's size 9 is a women's size 11
• Men's size 10 is a women's size 12

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We are constantly adding inventory. You can receive alerts by subscribing to our inventory updates here: https://www.timeslippers.com/pages/time-slippers-subscribe

If you would like to exchange your product for a new one, it's best to submit the product you want to send back as a full return and reorder the product you would like to receive. This avoids having to wait while we process the items you send back, and avoids inventory discrepancies as well.

You can submit a return request here: TIME SLIPPERS RETURNS

You can reorder here: Shop Now

Didn't work out? No problem. Return your items within 30 days in the same condition they were shipped, and we'll give you a refund. Simple as that. PLEASE NOTE that the order must be returned within the continental US and product must be in unused condition to be eligible for a refund. We recommend trying the product for fit on a clean surface in order to maintain a clean outsole. 

SALE ITEMS are not eligible for returns or exchanges. All purchases of sale items are final. (Sale items are products that are shown as a mark down or have the word "SALE" posted below it on the Shop Men or Shop Women pages). Discounts applied at checkout to regularly priced products are still eligible for free returns and exchanges). If you have any questions, please reach out to info@timeslippers.com.

You can submit your refund request here: TIME SLIPPERS RETURNS. Enter the email address you used to purchase the order. You will then receive an email that will walk you through the process and generate a label for you to print at home. It's very easy.

You will need to access the email that was used to place the order. Have the buyer access our return system here: TIME SLIPPERS RETURNS

To receive a new pair of slippers, another order will have to be placed. Apologies for any inconvenience this may cause.

You can reorder here: Shop Now

We are committed to making our website accessible to as many people as possible and are always looking to improve this aspect of our business. If you have any problems with accessibility, please let us know by reaching out to us at info@timeslippers.com. We will do everything in our power to help create an experience of our brand that works for you.